My spud shillings do not seem to be increasing
Some activities will give you Spud Shillings once per week, some will only give you Spud Shillings the very first time you complete them. As a rough guide, most games give Spud Shillings weekly, and things like competitions and recipes will only give you points once. If you still don't think you're getting enough Spud Shillings, please fill in the form below.
My Spud Shillings have not changed since I redeemed a voucher
If you've tried redeeming a voucher and the Spud Shillings have not been removed from your account, this is probably a sign that the process has not been completed as yet. Please allow 7 days and if there is no change to your Spud Shillings balance then please fill out the form below.
My Spud Shillings have disappeared
Don't worry, we'll get them credited back to your account! First of all try refreshing your Cache and log-in again. If you think your balance has dropped or gone completely, fill in the form below and we'll have a look what's happened.
I have not received my voucher since requesting it
Please don't worry, vouchers do take time to process. Mail vouchers can take up to 28 days and e-vouchers up to 10 days. If you've still not received your voucher after this time, get in touch below and we'll see what's happened to it.
Why can't I log in to the website?
If you can't login, it could be one of a few things. Check you've entered your email address correctly and check you have the correct password by clicking the 'Forgotten your password?' link. Also do make sure that you are already registered on our website. If this still doesn't work, let us know by filling in the form below.
Why can't I sign up to the website?
If you can't sign up to the website, it is probably because we already have you as a member. Try clicking the 'Forgotten your password?' link and see if your email address is registered. If not, please fill in the form below.
I am trying to play a game and it doesn't work
Try the steps below. If you still have problems afterwards, please contact us using the form below.
1. Uninstall anything Flash related from your computer following these instructions here.
2. Restart your computer.
3. Follow installation instructions here.
4. You can test your Flash player here.